Terms & Conditions


Some items are in high demand and are subject to a waiting list. It is best to contact Phil prior to ordering these items.

Trial Policy

We have a limited time trial policy. To qualify for a full credit, item(s) must be received by us in new or like new condition.

Return Authorization

Please contact Phil for return authorization prior to returning any items.

Sterilization Fee

Non-metal mouthpieces may be assessed a $5.00 sterilization fee. Metal mouthpieces and bows may be assessed a $10.00 sterilization fee.

Re-Stocking Fee

If items are returned to us in a condition of reduced value, a restocking fee will be assessed.


Shipping charges are not refundable.


We issue credit for authorized returns. We do not issue refunds.