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Some items are in high demand and are subject to a waiting list. It is best to contact Phil prior to ordering these items.
We have a limited time trial policy. To qualify for a full credit, item(s) must be received by us in new or like new
condition.
Please contact Phil for return authorization prior to returning any items.
Non-metal mouthpieces may be assessed a $5.00 sterilization fee. Metal mouthpieces and bows may be assessed a $10.00 sterilization fee.
If items are returned to us in a condition of reduced value, a restocking fee will be assessed.
Shipping charges are not refundable.
We issue credit for authorized returns. We do not issue refunds.
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