Terms & Conditions
Availability
Some items are in high demand and are subject to a waiting list. It is best to contact Phil prior to ordering these items.
Trial Policy
We have a limited time trial policy. To qualify for a full credit, item(s) must be received by us in new or like new condition.
Return Authorization
Please contact Phil for return authorization prior to returning any items.
Sterilization Fee
Non-metal mouthpieces may be assessed a $5.00 sterilization fee. Metal mouthpieces and bows may be assessed a $10.00 sterilization fee.
Re-Stocking Fee
If items are returned to us in a condition of reduced value, a restocking fee will be assessed.
Shipping
Shipping charges are not refundable.
Credit
We issue credit for authorized returns. We do not issue refunds.